I am not generally one for writing blog entries about customer support failures. Thanks to my technical work I have had my fair share of dealing with call queues and help-desk systems over the last 20 years. But compared with my experience with Google AdSense over the last weeks all of these just pale into funny memories. I have never experienced the outright refusal to acknowledge an issue and blanket denial of communications.

Like it or not (personally I am in the second category) Blackboard Collaborate or Elluminate (as it is still more commonly referred to) is something you have a hard time avoiding if you work in online education.

I discovered that I have audio issues on some Ubuntu Linux machines and found the following to fix the issues.

1) Install alsa-aoss

apt-get install alsa-oss

2) Save the Elluminate Java Webstard (.JNLP) file to a local folder – DO NOT OPEN IN BROWSER
3) Launch Elluminate using this command (in the folder you saved the JNLP)

With every new release of Ubuntu I am becoming more resigned to the fact that the effort to revert back to the Ubuntu Classic (Gnome 2) interface is getting harder and sooner or later I will have to bite the bullet and learn to live with the ugly and more cumbersome Unity interface (specially since Gnome 3 seems to be even worse). One of the first issues I found is that there seems to be no easy way to manually add programs to the “Launcher” (as well as to the applications list).

UPDATE: To install on 12.04 (Precise Pangolin) you need a different PPA.

Since sun-java6-jdk has been removed from the default Ubuntu 11.10 (Oneiric Ocelot) repositories you need to add a PPA repository (unless you want to install by hand)

sudo add-apt-repository ppa:ferramroberto/java
sudo apt-get update
sudo apt-get install sun-java6-jdk sun-java6-plugin

After the recent takeover of Delicious from Yahoo Inc by Avos and the subsequent total screw-up of what was a workable system I have been struggling to export bookmarks from Delicious in XML format (since the API is badly broken). The API export of all bookmarks limits the export to 1000 bookmark entries. Which is fine if you have less than 1000 bookmarks stored. But it makes it impossible (since there is no paging functionality exposed by the API) to export the rest should you have more (and many people would have much more than that).

Just a quick note on how to configure backups of Google Apps email to a local machine.

Install getmail

apt-get install getmail4

create config directory

Create a subdirectory in users home folder (and change permissions)

mkdir .getmail
touch .getmail

create config file

Create a file such as .getmail/username.gmail

[retriever]
type = SimpleIMAPSSLRetriever
server = imap.gmail.com
username = username@domain.tld
password = password
mailboxes = ("[Gmail]/All Mail",)

[destination]
type = Maildir
path = /path/to/storage/directory/

[options]
# print messages about each action (verbose = 2)
# Other options:
# 0 prints only warnings and errors
# 1 prints messages about retrieving and deleting messages only
verbose = 1
message_log = ~/.getmail/gmail.log

create data directories for storage

Create 3 sub-directories in your designated data directory

After recently researching the available software for e-book creation for some of our clients (in the education sector) I came across quite a number of options. However after some further look into the option and trying some I was able narrowed the field down to 2 options that seem to be reasonably user-friendly and matured. The two are using a very different approach and will suit different types of users. One is a native e-book writer which will give better low-level control for the more technical types. The other is a plugin to the popular OpenOffice (or LibreOffice) Office Suites.

The release of the latest Ubuntu Version has been seen by a number of commentators as the most end-user friendly yet and signals another milestone in the readiness of Free and Open Source Software (FOSS) for more widespread (and business) use.

As a long-term user of a number of different Operating Systems and as SME Owner for the last 15 years I have overseen the gradual replacement of a number of proprietary software solutions with FOSS Alternatives. With the beginning of the new financial year however, we are planning to go another step further and are starting to change our default Operating System to Ubuntu (from MS Windows).

As one of those who grabbed a HP Touchpad at the recent firesale (after announcing the killing of the product line) I did it as in full knowledge that this device in it’s current form is of limited use and (highly) unlikely to have lots of additional applications created for it.

After casually using it for a few nights of use I am personally not surprised that HP decided to ditch this product. Compared to the current Tablet leaders the Touchpad is miles behind both Android and iOS and HP would have had to spend serious money to even get close to the current functionality of the competition. And you can take a bet that both of these will not remain static. I was actually hoping that WebOS can be a serious competitor to the current duopoly, but after using this thing I have to say that it is not even close.

This is an interesting info-graphic comparing the 3 most popular OpenSource Content Management Systems.

While I don’t really agree with some of the metrics (such as the web-service stats) it is never the less a very good visual overview. As a long-term user of WordPress and Drupal there are some good points to give a quick overview.

After upgrading to Ubuntu 11 (Natty) I did some further research on VoIP clients (SIP) for Ubuntu Linux as XLite seems horribly out of date now.

I came across QuteCom (formerly WengoPhone) and from first testing it seems to work quite well. The install is easy as it’s part of the Ubuntu Community Software (Universe) and that means it can be installed via apt-get, Software Center or Synaptic.

EDIT: As of Ubuntu 11.10 (Oneiric Ocelot) this is now much easier as KeePass 2 has finally made it into the repositories

apt-get install keepass2

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If you need to read KeepPass 2 data files (.kdbx) on Ubuntu (as well as from other platforms such as Windows or Android) you need to run the Portable Version under Mono (.NET Runtime). Make sure you download the Portable Version 2.x from http://keepass.info/download.html

The default Mono Distribution on Ubuntu (V11 Natty) is missing a few dependencies required for KeePassX