One of the main reasons for setting up a cloud desktop is that I tend to use a lot of different devices some of which are not very powerful.

One of my favorite devices of late has been a HP 11 Chromebook. I originally bought it for a new employee and wanted to check myself how this thing stacks up to do day-to-day computing tasks more efficiently than a standard laptop without all the headaches of running Windows (viruses, endless driver installs, bloatware, malware, …). We already have several people at work working exclusively from Chromebooks and they absolutely love them. Long story short – I ended up keeping the Chromebook for myself as it’s an absolutely great secondary device for me. I can carry it with me everywhere (doesn’t weigh much more than a tablet, roughly the same size as a tablet & has a keyboard and is so much more useful than a tablet).

I am not generally one for writing blog entries about customer support failures. Thanks to my technical work I have had my fair share of dealing with call queues and help-desk systems over the last 20 years. But compared with my experience with Google AdSense over the last weeks all of these just pale into funny memories. I have never experienced the outright refusal to acknowledge an issue and blanket denial of communications.