One of the main reasons for setting up a cloud desktop is that I tend to use a lot of different devices some of which are not very powerful. One of my favorite devices of late has been a HP 11 Chromebook. I originally bought it for a new employee and wanted to check myself how this thing stacks up to do day-to-day computing tasks more efficiently than a standard laptop without all the headaches of running Windows (viruses, endless driver installs, bloatware, malware, …).

I am not generally one for writing blog entries about customer support failures. Thanks to my technical work I have had my fair share of dealing with call queues and help-desk systems over the last 20 years. But compared with my experience with Google AdSense over the last weeks all of these just pale into funny memories. I have never experienced the outright refusal to acknowledge an issue and blanket denial of communications.